Frequently Asked Questions

Where are MY ORO jewels manufactured?

MY ORO Jewels are meticulously crafted across our global manufacturing network, which includes facilities in Vietnam, India, and Turkey. This international footprint allows us to uphold the high standards of quality and craftsmanship that our customers expect.

What is the manufacturing lead time for a MY ORO USA Jewels piece?

The approximate lead time to create and deliver a MY ORO jewel is 4 to 6 weeks, depending on the complexity and customization of the piece.

What type of warranty does MY ORO provide?

We offer a 30-day manufacturer's warranty on all our merchandise, covering any defects in material or workmanship under normal use.

How do I properly care for my MY ORO Jewels piece?

To ensure your jewelry maintains its luster and integrity, avoid exposure to chemicals and harsh environments. Regularly clean your jewelry with a soft cloth and store it in a dry place when not in use. 

What quality are MY ORO Jewels' diamonds?

Our diamonds are hand-selected for their quality and brilliance. All diamonds are ethically sourced, ensuring they meet high standards of color, cut, clarity, and carat weight.

What metal choices do I have when purchasing a MY ORO piece?

Our jewelry is available in a diverse range of solid gold options to cater to various tastes and preferences, including 10K, 14K, and 18K gold. Each type of gold is offered in white, yellow, and rose hues, providing a variety of choices to match any style or occasion.

Is it possible to have my jewelry engraved?

Absolutely! We are happy to offer engraving services for a nominal fee. For more details and to arrange engraving, please contact our customer service team.

Order Terms and Conditions

  • In-Stock Jewelry: Minimum order value is $1,000 with next-day delivery available for select pieces.
  • Custom Orders: Minimum order of 10 pieces required, with a typical turnaround of 30 business days.
  • Reorders: Must meet the same minimum value of $1,000 as initial orders.

For any other questions or detailed product information, please do not hesitate to contact us. Our team is ready to assist you with any inquiries to ensure a pleasant shopping experience with MY ORO USA INC.